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Service and Support >> Warranty >> Warranty Commencement Dates ![]() |
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Warranty Claim Approval / Denial |
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Warranty Commencement Dates
There are three specific commencement dates for the Custom Equipment warranty: 1. Distributor purchased - distributor utilized For distributor-utilized aerial platform lifts, the commencement date for aerial platforms will be defined as the date in which the new unit was placed into service, with the service date being defined as "the date in which the original invoice was generated at Custom Equipment and sent to the authorized distributor." 2. Distributor purchased - sold new to an end-user For a new aerial lift that is sold from an authorized distributor's inventory directly to an end-user, the warranty commencement date will be defined as "the date in which the original invoice was generated at the authorized distributor and sent to the final end-user." When a warranty claim is submitted to Custom Equipment, Inc. from an authorized distributor detailing a claim involving an 3. Distributor purchase - sold used to an end-user If a used aerial platform is sold to an end-user from the rental inventory of an authorized distributor, and the aerial platform has original warranty time remaining, the warranty commencement date shall be defined as "the date in which the original invoice was first generated at Custom Equipment and was sent to the authorized distributor." In addition, for used machinery sales, a pre-delivery inspection form must be submitted to Custom Equipment within 15 days of the sale of any used piece of equipment. It should be noted that all batteries are warranted by the manufactor for ninety (90) days, with commencement dates as listed above, and are pro-rated for the balance of the one (1) year warranty. |
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